Frequently Asked Questions

Can I order with my design and size? Absolutely, yes! You can custom order with your design, size, color, and material like you want. Please go to Contact Us and click ‘Pricing Inquiry / Made to Order’. We will get back to you shortly.
What materials are used to make furniture at Kaliuda Gallery? Our main material for making furniture is teak wood. However, if the customer wants to use other woods such as Suar wood, Old Pinewood, we can also make them.
What color option do you have? For our best color, please check here or you can review our Company Profile for your reference of color.
Why is custom-made furniture is so expensive? The 4 factors why custom-made furniture is expensive are material, time, personalization, and quality. We use grade-A teak wood which is dry so the quality is guaranteed. Time required for custom-made, longer than ready goods. With custom-made, your furniture could be the only one in the world. 
How to pay? We accept payments via cash, debit/credit cards, and also transfers to BCA accounts. For pre-ordered goods, a deposit payment of 50% of the total amount and the rest when the goods will be sent or taken by cargo.
How long will it take for production? Custom goods production takes 6-8 weeks after Deposit Payment 50%, depending on the quantity of goods.
Can I return goods or change my order? Your furniture is hand-made to your specific requirements. We have varying time frames with our suppliers in which we can make changes to your order with them. Note that any changes to custom furniture specifications may incur an additional charge. We strive to accommodate your preferences, but modifications can impact the production process. Our team will provide transparent details on any associated costs, ensuring your custom piece meets your expectations. If there is an issue with your order our advice is to call us as soon as you can and we will do our best to help. If you placed your order online or over the telephone please contact us via WhatsApp chat. If you placed your order in an offline store, then please contact us directly.
How much is delivery? For areas of Bali, Indonesia, you can check here. For worldwide, kindly fill this form or contact us for more information.
Can we pick our furniture up from the store? Of course, you can pick up your own goods at our gallery or use a shipping service such as cargo. Please confirm before picking up the goods.
How do you pack my goods for delivery? Standard packing from Kaliuda Gallery is using foam sheets. If you want safer packing, you can contact the cargo or pay the packing fee which we will calculate separately.

foam sheet for standard packing furniture and home decor from Kaliuda Gallery Bali


If you can’t find what you need, please contact us and we will happy to assist you.